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FAQ (frequently asked questions)

How to charge?​

On the page of creating a new computing power container. Can be viewedSpecific configurations and prices for all types of computing power, And carry outBalance recharge.

RTX 3090 and A100 Which one should be used separately CPU?​

  • RTX 3090 use AMD EPYC™ 7003 The strongest in the series CPU 7773X, 128 core. Main frequency up to 3.5GHz
  • A100 Computing power equipped 80 GB Ultra large video memory. CPU Then adopt Intel® Xeon® Gold 6348, 56 core

HyperAI What are the platform machine system version and external network bandwidth?​

Our system is Ubuntu 18 LTS, You can pass through the container lsb_release -a see

Upload from local to HyperAI And from HyperAI Download files to local computer. All are 300 Mbps bandwidth. Slow uploads are usually limited by insufficient user bandwidth.stay HyperAI Installing dependencies inside containers (As from Hugging Face Download Model), The bandwidth is 50 Mbps

"working space" With "storage space " What's the difference?​

  • **working space: ** Local disk of computing power container (as RTX 3090 The workspace is 50 GB), Users can upload code, file, data set (Not exceeding the maximum capacity)etc., The uploaded content disappears after the container is closed. If you want to save the contents after the container is closed. Content needs to be saved in a specific directory /hyperai/home/ in. After closing the container, it can automatically synchronize to the storage space
  • **storage space : ** Used to save user uploaded datasets. Model. The working directory of the container, etc. Can be kept indefinitely. The platform currently provides for each user 5 GB Forever free storage space. You can delete execution records, data set. Model and other behaviors. Free up storage space. The container will not stop running after the storage space overflows. But it will affect the next time a new container is launched.

How to expand storage space?​

The platform gives gifts to every registered user**Forever valid 5 GB storage space , ** Used to store user uploaded datasets. The working directory and other data of the model or container.exceed 5 GB Need for expansion. Otherwise, the computing power container will not be able to start normally.

How to save virtual environment. Avoid repeated installation?​

HyperAI Support virtual environment saving and modification Python script. You can refer to Runtime environment (image)overview

How to save the dependencies I have already installed without having to reinstall them every time I restart?​

There are two ways to save your dependencies::

  1. By default conda Used in the environment pip install --user xxx Command installation dependency. The dependencies installed in this way will be saved in the user directory. Will not be lost due to restart.
  2. Create a custom conda environment. And place the environment in the user directory (/hyperai/home), More information can be found at use Conda Perform dependency management.

But for the passage apt The installed dependencies cannot be saved. Reinstall when startup is required.

If the balance is insufficient. What will happen to the container I am currently running?​

If the account balance is insufficient. Running containers will be forcibly closed. We suggest that you keep an eye on the running status of the container at all times. Ensure sufficient account balance.

If the account owes fees. What will happen to my data?​

If your account is overdue from the date of payment. Failure to renew within three months. Any content exceeding the free limit on your account will be deleted. Until the resource usage in the account meets the conditions required for the free quota.

How to check the validity period of resources?​

You can access it on the console Resource utilization status - Resource Change Details View in the middle

How to issue an invoice?​

We provide the function of self-service invoicing:

To avoid duplicate invoicing. Recharging records and records of direct consumption from Alipay are allowed to issue invoices, Orders consumed from balance cannot be invoiced. Platform invoices are issued uniformly every Friday. Friday 15:00 Submit application before. Invoice issued on the same day; 15:00 Submit the application later. Invoice to be issued next Friday.

caution

The current minimum amount for issuing invoices is 500 element. Please confirm that the amount to be invoiced has been reached 500 Above yuan. Please understand.

Can it be privately deployed?​

We currently offer private deployment solutions. Please proceed through Private deployment Page Contact Us. And inform us of your specific needs.

Unable to receive verification SMS?​

According to feedback from SMS operators. Please conduct an investigation first:

  • Is the phone not turned off for a long time. Can you shut down and restart the phone to check if the inbox is full
  • Delete some to see if the phone can receive normally. Is it a dual SIM and dual standby phone. Take out the card and replace it with the card slot on the phone
  • Has security software been installed. Security software may intercept and send it to the spam folder
  • If it doesn't work. Please provide SIM Switch the card to another phone for testing

If you still cannot receive the verification SMS, please Contact customer service Resolve the issue

Last updated on by sparanoid